Automation is a key driver in boosting productivity, enabling teams to focus on higher-level tasks rather than tedious, manual work. Jira Automation helps teams achieve this by automating issue creation, status updates, and notifications. This automation helps to reduce human errors, improve consistency, and eliminate the need for repetitive Customer Portal. JIRA Service Desk pre-configures a Customer Portal for each service desk you set up. The Customer Portal is where you design the request forms your customers will fill out. As the service desk manager, you can map the JIRA features that are used to manage each request to the user friendly language your customers will see. Tip Select > Issues. Click Workflows and then Edit for the relevant workflow. In diagram mode, select the transition arrow. In text mode, select the transition's name from the Transitions (id) column. In diagram mode, click Triggers in the properties panel to show the triggers configured for the transition. An example of using this workflow would be writing articles for an internal communication campaign. The articles are the issues or new tasks in the “To Do” list. As you begin writing each article, you move it to the “In Progress” section. Similarly, as you complete each article, you transfer it to the “Done” category. If you limit how people can move requests through a workflow – for example, by removing Any status transitions – your service team may have trouble moving a request into the correct status. For example, if you remove all transitions from a status, you won’t be able to move requests into or out of that status at all . Idea: Ways to achieve: Assign new requests to the correct resource, based on information submitted. Use the built-in component routing feature to assign issues to the designated component lead.Use the built-in feature in Jira Service Management Cloud, or a marketplace app in Jira Service Management Server and Data Center, to change the request’s assignee based on desired criteria. Configuring Jira Service Desk approvals As a Jira administrator, you can control the following aspects of a workflow transition. Triggers – transition Jira issues when certain events occur in a connected development tool, such as Bitbucket. To create a new rule: From your service project, select Project settings > Automation. In a team-managed service project, select Service project settings > Automation. Select Create rule in the top-right corner. Select a trigger for the rule. Configure the trigger settings and select Next. If you want to set conditions, actions, or branches on Vay Tiền Nhanh Chỉ Cần Cmnd Asideway.

jira service desk workflow examples